KASTL Insurance Services LLC Claims Portal  ·  NPN 22158996

If anyone is hurt, or there is fire, flood or gas — call 911 first. This form is not monitored around the clock.

What happens after you file
You fileA few minutes
ConfirmedYour office confirms enrollment
ReviewedAn adjuster is assigned and will contact you
Have these ready
  • Your property manager’s office address and your property manager’s email — both on your onboarding package
  • The date, and roughly what replacement will cost
  • Photographs, and any receipts or estimates
What does the master policy cover?

$20,000 for belongings and living expense on an actual cash value basis, $100,000 premises liability, $100,000 bodily injury, and a $250 deductible. Property damage claim guide.

What if I have my own renters policy?

Claim with your own carrier, not here.

Can I add documents later?

Yes — use Manage an existing claim.

Reimbursement Type —
Event Information Step 1 of 5

Event Information

Tell us what happened. Provide the date of the event and a short description so we can route your claim correctly.

i Not sure what's covered?What renters insurance covers — and what it doesn't.
Your belongings
Renters insurance covers your things — furniture, clothing, electronics, jewelry — when a covered event like fire, smoke, theft, or a plumbing leak damages or takes them. Example: a kitchen fire ruins your couch and TV.
Your liability
If you're found responsible for accidental damage to someone else's property — including your landlord's, in some cases — or an animal-related injury, your liability coverage may apply.
Loss of use
If your unit becomes unlivable after a covered event, this helps with temporary costs like a hotel while you're displaced.
Not your policy
The building itself — walls, roof, fixtures — is covered by your landlord's policy, not yours. You don't need to file for structural damage.
Emergency? If there's a fire, major flood, or structural collapse, call 911 first, then file here.
Read the full guide →
On your onboarding package. Pick the city, and we’ll show the address so you can check it matches. Please select your property manager’s office.
Also on your onboarding package. Ends in @purehomeriver.com. Enter your property manager’s @purehomeriver.com address.
Please select the date of the event.
Please describe the event.
Drag and drop file(s) here, or click to select
Max 5 files, up to 10MB each — photos, receipts, reports
    Helpful to attach: time-stamped photos and video from multiple angles, receipts for any repairs or mitigation, and repair estimates. Capture both the overall scene and close-ups.

    Participant Information

    Enter the details of the primary participant — the person this claim is about.

    Required.
    Required.
    Enter a valid phone number.
    Enter a valid email.
    Required.
    Required.
    Required.
    Enter a valid ZIP.

    Additional Participant

    Is there a second person involved in this claim? If so, add their details below.

    Please choose an option.
    Additional Participant Details
    Please select a role.
    Required.
    Required.
    Enter a valid email.

    Confirmation Emails

    The claim party emails are selected by default. Deselect any you don't want notified, or add more recipients.

    Review & Submit

    Please confirm everything is correct before submitting your claim.

    Reimbursement Type Security Deposit Waiver

    Required Documents

    A Security Deposit Waiver claim requires the documents below. Have them ready to upload before you continue.

    1. Demand Letter sent to Tenant
    2. Lease Agreement
    3. Security Deposit Lease Addendum
    4. Account Ledger of Balance Due (matching the demand letter)
    5. Breakdown of all internal charges
    6. Copies of vendor invoices for external charges
    Reimbursement Type Security Deposit Waiver
    Lease Information Step 1 of 8

    Lease Information

    Required.
    Required.
    Required.
    Enter a valid ZIP.
    Required.
    Required.
    Required.
    Required.

    Claim Details

    Required.
    Please select a type.
    Select all methods used to contact the tenant.
    Phone Email Mail
    Select at least one method.

    Primary Tenant Information

    Required.
    Required.
    Enter a valid email.
    Enter a valid phone.
    Enter a valid 9-digit SSN.
    Required.

    Additional Tenants

    Please choose an option.
    Please choose an option.

    Property Management Information

    Required.
    The Group Number assigned to your community by YRIG.Required.
    Required.
    Enter a valid phone.
    Enter a valid email.

    Document Uploads

    Please upload all required documents to complete your reimbursement. You can drag and drop files or click to select them.

    Confirmation Emails

    The claim party emails are selected by default. Deselect any you don't want notified, or add more recipients.

    Review the information

    Please confirm everything is correct before submitting your claim.

    Your claim has been filed

    Thank you. Your claim has been received and is now in our queue for review. A confirmation has been sent to your recipients.

    KASTL-000000

    Need to add documents or details later? Go to claims.kastl.insure/find and we'll email you a secure link to your claim.

    What happens next
    • A reviewer may follow up — respond promptly so your claim keeps moving.
    • Hold onto documents and any damaged items until you're told they've been reviewed.
    • Save receipts for anything you pay out of pocket — they may be reimbursable.

    KASTL Insurance Services LLC  ·  Claims handled in accordance with your policy terms.